Pink Energy shutters as AG’s open probes into its solar installation business

Attorney Generals in at least four states are looking into the operations of North Carolina-based Pink Energy, whose CEO wrote on LinkedIn that the company had permanently closed, affecting 2,100 employees. The company’s web site confirmed news that it had closed.

Jayson Waller used the social media platform to continue to blame equipment supplier Generac for his company’s troubles.

In early September, the residential and commercial solar installer, which prior to its closing had operations in 15 states, filed a lawsuit against Generac in the U.S. District Court for the Western District of Virginia.

The lawsuit was related to the alleged malfunctioning and burning and melting of SnapRS units, which were part of nearly every Pink Energy solar energy equipment install since 2020. Pink Energy claimed that SnapRS devices were suspected of causing at least two fires at Pink Energy customer homes.

News reports said that North Carolina Attorney General Josh Stein’s office has received 270 complaints about Pink Energy, including that their solar systems were not saving them money or were not working at all. 

Attorney Generals in Ohio, Virginia, and Missouri are also reported to be investigating or taking action against Pink Energy.

Waller replied to a reporter’s question on LinkedIn that the news reports were “true.”

“I’m not saying we have zero problems or zero issues with broken promises,” Waller wrote. “I’m saying a giant lions share (800 phone calls to 36,000) in 60 days will cripple you to burn all resources to not be able to help everyone.”

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A Generac spokesperson told Renewable Energy World in September that in certain situations “especially when product installation guidelines have not been followed, as appears to be the case with some Pink Energy installations” customers may have experienced issues with the SnapRS 801 or 801A.

Generac said it introduced a new rapid shutdown device, and the company spokesperson said Generac is “committed to getting those upgrades and warranty replacements taken care of as quickly as possible.” 

SnapRS is an inline disconnect device designed to rapidly shut down power to individual solar panels as required by the National Electric Code. When signaled by the inverter, the unit breaks the photovoltaic circuit thereby reducing total PV array output voltage to less than 80 volts within seconds.

Some Pink Energy customers were unhappy that the company suddenly closed its doors.

One commercial customer wrote in Waller’s LinkedIn thread, “You all took $3300 from me to lift my panels so I can get my roof replaced. The day your company was scheduled to do the work you went out of business. Where is my money? Prayers for your staff. I hope all the states sue and bankrupt you into oblivion.”

Waller replied and invited the writer to “check your DM,” presumably for a private message.

Another commenter wrote, “Perhaps your thoughts should be with the thousands of customers who are now forced to pay for repairs out of pocket when they were promised warranties from… Pink Solar. They knew of the issues and continued to install using Generac when there were other options.”

Waller did not respond immediately to that comment.

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Author: Renewable Energy World

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